Corporate and Consumer Insurance Company, Philadelphia
CA Clarity Global Product Lead
- Responsible for the development and execution of a five-year, strategic roadmap for the application that positioned CA Clarity as a critical planning and communication hub for company’s global IT departments.
- Implemented custom objects and processes that provided a streamlined, self-serve model for the submission, data exchange, and tracking of infrastructure requests.
- Integrated CA Clarity with various other administrative applications, including Jira (ticketing), Contraxx (contract management), and Apptio (financial forecasting).
- Led the evaluation and implementation of Business Objects (Crystal, WEBI, and Xcelsius) as CA Clarity’s global reporting platform. Roll-out involved development of custom Universes, migration of existing reports, and end-user training.
- Leveraged custom fields, reports, and XOG uploads to align CA Clarity with annual and ad-hoc governance reviews.
- Configured CA Clarity’s Demand Management module to serve as the business-driven queue for project requests, their associated review, and conversion.
- Continued to provide maintenance and production support for existing user community, including mentoring sessions, troubleshooting, basic administration, and upgrade support (7.5 to 8 and 8 to 12.1). Several key administrative processes were outsourced to India-based resources.
Global Outsourcing Integration
- Led a global initiative that introduced Clarity as a critical tool in company's Vendor Management Office, leveraging its functionality to monitor and manage contractual requirements of two major outsourcing providers.
- Gathered functional requirements through facilitated sessions with the VMO, PMO, project managers, portfolio managers, resource managers, and executive stakeholders.
- Developed and implemented technical requirements within Clarity, which included major organizational changes as well as Studio-based screen configurations.
- Helped define and implement an XML-based interface between the providers and Clarity to automatically upload off-shore effort and cost.
- Created and facilitated global integration training for all retained staff. Training included instructor-led classes, small group working sessions, and self-paced orientations.
CA Clarity Enterprise Deployment
- Worked in conjunction with newly created Project Management Office to gather enterprise-wide requirements for Clarity and its major modules: Time Tracking, Project Management, Resource Management, Financial Management, and Portfolio Management.
- Configured the standard Clarity installation to integrate with and support the adoption of company’s project management methodology. This involved the development of custom portlets and views for all roles, including CIOs.
- Managed the overall deployment, associated change management effort, and regional maturity roadmap as Clarity was implemented within each of company’s operational regions: US, Europe, Latin America, Japan, and Asia Pacific.
- Developed and conducted customized Clarity training classes for each module and provided ongoing support post implementation.
- Led new deployments to acquisitions and steady state progressions within previous deployments that were aimed at improving adoption and data quality.